Terms of Service

Last updated: 29 June 2026

These Terms of Service ("Terms") are a legal agreement between Harry Blaxland Parker, ABN 25 516 861 472, trading as Blaxland ("Blaxland", "we", "us", "our"), and you, the business or person who signs up for or uses our service ("you", "your"). By signing up for, paying for, or using the service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.

1. What the service is

Blaxland provides a 24/7 AI phone receptionist for tradespeople and small businesses. When calls are directed to the service, our AI answers the call, attempts to qualify the enquiry (such as the caller's name, phone number, job type and urgency), and forwards those lead details to you by SMS and/or email.

• The service captures and forwards leads only. It does not book, schedule, accept, quote, or confirm any job on your behalf, and it does not place jobs into any calendar.
• You are solely responsible for reviewing each lead, contacting the caller, confirming details, quoting, scheduling, and carrying out any work.
• The service is an automated assistant. It is not a person, not a guarantee, and not a substitute for your own judgement.

2. No guarantee of results or availability

We provide the service on a "best efforts" basis. To the maximum extent permitted by law, we do not warrant or guarantee that:

• the service will answer every call, capture every lead, or never miss a call;
• the information the AI captures will always be complete, accurate, or correctly understood (the AI may mishear, misqualify, or omit details);
• the service will be available without interruption, error, or delay, including outages caused by third party providers, telecommunications networks, or the internet;
• you will receive any particular number of calls, leads, jobs, bookings, or any amount of revenue.

Any forecast, example, or figure we mention about leads, jobs, savings, or earnings is an estimate for illustration only and is not a promise of any result.

3. Your responsibilities

• Verify everything. You must independently review and confirm every lead before acting on it. Do not rely on the AI as your only record of a call.
• Setup and access. You must provide accurate information and properly configure any call forwarding or phone number connection needed for the service to work.
• Licensing and the law. You are responsible for holding any licences, registrations, or insurances required for your trade, and for complying with all laws that apply to your work.
• Your taxes. You are solely responsible for declaring and paying any tax owing on income you earn from work obtained through the service. We are not your accountant, employer, or agent.
• Your callers. You are responsible for your dealings with, and any work performed for, people who call you, including any dispute, claim, injury, loss, or damage arising from that work.
• Lawful use. You must not use the service for any unlawful, misleading, or harmful purpose.

4. Call recording and privacy

You acknowledge and agree that calls handled by the service are recorded, transcribed, and processed by us and our providers so we can capture and forward leads to you. We will include a recorded-line notice in the AI greeting. You are responsible for ensuring that you, and the people who call you, are notified of and (where the law requires it) consent to the recording of calls, to the extent required by the laws that apply to you and your callers. How we handle personal information is set out in our Privacy Policy, which forms part of these Terms.

5. Fees, billing and direct debit

• Plans. The service is offered on monthly plans (currently Starter $150, Pro $250, and Crew $400 per month), plus any setup fee notified to you at sign-up. Promotional pricing applies only if and as agreed in writing at sign-up.
• In advance, by direct debit. Fees are billed monthly in advance. By signing up you authorise us (and our payment provider) to debit your nominated account or card for the fees, in accordance with the Direct Debit Request and service agreement provided to you at sign-up.
• Usage caps. Each plan includes a monthly call-minute allowance (currently 200, 500, and 1,200 minutes respectively). Usage above your allowance may be subject to additional charges, throttling, or fair-use limits, which we will notify to you before they apply.
• GST and currency. All fees are in Australian dollars and are exclusive of GST. GST will be added where it applies.
• Failed payments. If a payment fails or is reversed, we may suspend or stop the service until the amount owing is paid.

6. Term, cancellation and suspension

• The service runs on a month-to-month basis from activation and continues until cancelled.
• You may cancel at any time by giving us at least 7 days' notice before your next billing date, by emailing info@blaxland.net.au. Cancellation takes effect at the end of your current paid month.
• No refunds. Fees already paid are non-refundable, and we do not provide partial-month refunds, except where a refund is required by a law that cannot be excluded.
• We may suspend or terminate the service immediately if you breach these Terms, fail to pay, misuse the service, or where we are required to by law.

7. Limitation of liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded ("Non-excludable Rights").

To the maximum extent permitted by law:

• where our service is not of a kind ordinarily acquired for personal, domestic, or household use, our liability for failure to comply with a consumer guarantee is limited, at our option, to re-supplying the service again or paying the cost of having it re-supplied;
• we exclude all liability for any indirect, incidental, special, or consequential loss, and in particular for loss of profits, loss of revenue, loss of anticipated savings, loss of business or business opportunity, loss of goodwill, and any lost, missed, or unconverted job, booking, lead, or customer, however that loss arises;
• our total combined liability for all claims arising out of or in connection with the service or these Terms is limited to the total fees you actually paid us in the 3 months immediately before the event giving rise to the claim.

For clarity, and subject only to your Non-excludable Rights, we are not liable for any job, booking, lead, or revenue you do not obtain, or for any call the service does not answer, mishears, miscategorises, delays, or fails to capture or forward.

8. Indemnity

To the maximum extent permitted by law, you indemnify us against all claims, losses, liabilities, costs, and expenses we suffer or incur arising out of or in connection with: your use of the service; your work for, or dealings with, your callers and customers; the content of calls handled for you; your breach of these Terms; or your breach of any law.

9. Intellectual property

We own all rights in the Blaxland platform, software, AI configuration, and branding. We grant you a limited, non-exclusive, non-transferable right to use the service while these Terms are on foot. The lead details we forward to you about your own callers are yours to use for your business.

10. Relationship of the parties

We provide the service to you as an independent contractor. Nothing in these Terms makes either party the employee, agent, partner, or joint venturer of the other, and you must not represent otherwise. We do not answer calls "as you" in any legal sense and do not enter contracts on your behalf.

11. Things outside our control

We are not liable for any failure or delay caused by events beyond our reasonable control, including outages or changes by third party providers (such as our voice/AI, telecommunications, email, or hosting providers), power or internet failures, or acts of government.

12. Changes to these Terms

We may update these Terms from time to time. The current version is the one published on our website. If we make a material change, we will take reasonable steps to let you know. Continuing to use the service after a change means you accept the updated Terms.

13. Website use

You may use our website for lawful purposes only. The content on it is provided for general information, may change without notice, and must not be copied or reproduced without our permission.

14. General

• Governing law. These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland.
• Severability. If any part of these Terms is found to be invalid or unenforceable, the rest continues to apply.
• Waiver. If we do not enforce a right, that is not a waiver of it.
• Assignment. You may not transfer your rights under these Terms without our consent. We may assign ours on reasonable notice.
• Entire agreement. These Terms, the Direct Debit Request, and our Privacy Policy are the entire agreement between us about the service and replace any earlier understanding.

15. Contact us

Questions about these Terms? Email us at info@blaxland.net.au.

© 2025-2026 Blaxland. All rights reserved.